PRIVACY POLICES

We highly value your trust in us and will duly and diligently safeguard and protect the privacy and confidentiality of your personal information.

• We do not spam (when we do and don’t send emails)

We won’t email you unless you have expressly indicated you want us to. We will only email you in one of the following cases:

• You use one of our contact forms because you have a question or want to provide feedback to us. In those cases, you may receive a copy of your message and our reply to your request.
• You use one of our contact forms to contact us and request a quote for a tour. In those cases, we may email you in reply to your request.
• If we believe it is vital to contact you and share certain information, we may decide to email you. We will only do so in extraordinary cases such as, for example, when the site or the company holding your personal information is sold and a new owner will govern and safeguard your personal information. Commercial messages or advertising are not considered vital, so we will never use this as an excuse to send spam.

• What information we collect and for what purpose

Personal information

We keep the amount of personal information we collect to an absolute minimum and only collect it if strictly necessary or with your consent. You are not obliged to provide your personal information, but this may lead to us not being able to provide you with our services.

We will not process or store your personal information for any longer than is necessary for the purposes which we collected or processed this information, unless a longer storage period is required by any applicable law or regulation. We process the following information:

• User reviews
  Upon submitting a user review, we will ask you to provide a screen name (which can be your full name or your first name only) and you will be given the option to provide more info about yourself such as your gender, age, tour experience level, country of residence and photos of your tour. The IP address from where you uploaded the review will also be stored in our databases for spam prevention reasons. We also ask for your email address so that we can contact you in case there is a problem with your review or if other website users have a question about your review. All this info will be publicly visible, except for your IP address and email.

When other users have a question about your review, they can fill out a form that does not reveal your email address and we will forward their question to you by email. In addition, every question that is forwarded to you by email contains an unsubscribe option in case you no longer want other users to be able to ask questions about your review.

• Quote requests
  You could decide to use an email form on our website to contact a safari company and request a quote for a tour. These quote requests contain your name, email address, phone number and IP address. Your IP address is stored for spam prevention reasons and will not be shared
• Email forms to contact us,
  You could decide to contact us by email. These emails will be stored in our email inboxes. We can use the email address or other contact information to get back to you in response to your request.

  If you use our email forms to report a technical problem with our website we will also collect your IP address for support purposes. The IP address is used to locate your browse session in our log files, which enables us to further investigate the reported problem.

Computer information

If you use one of the email forms to report a technical problem we will collect non-personally identifiable computer information, such as: the type of browser you are using (e.g. Firefox, Internet Explorer, Google Chrome), the type of operating system you are using (e.g. Windows, Mac OS), the screen or window resolution of your monitor and device type (e.g. PC, iPhone, iPad). We collect this information since it helps us greatly find the problem and it has little or no impact on your privacy.

• Security measures

We take strict security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. These measures include limiting the number of people who have physical access to our database servers as well as electronic security systems, data encryption and password protections, which guard against unauthorized access.

• Control over your data

You are entitled to object to us processing your personal data. You may also access your information, ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to you or other organizations. In some cases, you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. If the processing is solely based on your consent, we will not process your personal information any longer. Where we process your data for our legitimate interests, you can contact us if you want more information about these.

There are some exceptions to these rights. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. We will always inform you if we will not comply with your request for any reason whatsoever.

• Changes to this privacy policy

We are – at all times – entitled to change the way we collect, transmit and process personal information and such other information as we may deem necessary and at our sole discretion. We reserve the right to change this privacy policy at any time in order to reflect the latest amendments. As soon as this page is updated the changes become effective. Please review this privacy policy periodically.