Important to know Eldeak Tours is a family owned and run company, led by the eldest brother Ahmed Eldeak. Our entire
team consists of family members – drivers, guides etc. Your comfort, safety and pleasure are our
priority.
TIPS
• The best time to visit Egypt is between 1st October and the end of April when it is sunny but
not too hot.
• From the 1st of May to the end of September, the Red Sea and Sharm El Sheikh are ideal, and
we can add a day tour to Luxor for historical and cultural visits.
• There are two items we recommend you buy for eh duration of your holiday – an Egyptian
SIM card for mobile phones to keep in touch with your guide, and Antinal pill – a stomach
medication to help avoid any issues.
• Please bring comfortable clothing – light trousers and soft shoes are best.
• Always stay close to your guide to avoid unwanted hassle from others.
Entrance tickets to tour sites in Egypt are set as follows:
• Babies and children up to 6 years of age are free.
• Children aged 6 – 12 years pay half the adult price.
• Children aged 12 years and over will pay the full adult price.
• Student card holders and disabled guests pay half the adult ticket price.
• Tickets will be provided by your Guide.
Our most important concern is that when you book with us, you can choose what is best for you. We
strive to provide you with exceptional service, making your holiday both comfortable and perfect!
We love to share the real Egypt with you – this is our home, through our eyes. We are a family
company, not a travel agent and so we bring individual care and expertise to you.
Booking with us
When you book with us, we will talk to you about what will make your holiday the best it can be. We
will talk to you about the details and confirm back with you in an email. Once agreed, we need to
have your bank details so that transactions can be made by bank transfer. You will need to send us
your passport photo and the details of your flight to Egypt so we ca make the necessary
arrangements. Our reputation is very important to us. There are no hidden costs, and you will have
the relevant details before you arrive in Egypt.
All our services have the relevant licenses, such as tour guides, drivers etc and we will assist should
you have any unforeseen needs during your stay.
Booking, payments and Cancellations
We accept bank transfer only when you book, payable to Ahemed Eldeak. (Ahmed Ali Mohammed is
the name you will see on documentation).
• At the time of booking, 25% of the total is payable in the agreed currency – $ (US Dollars) or (Euro) £ or (pounds
sterling) .
• One month before your arrival date, a further 25% is due in that agreed currency.
• The final 50% is payable in cash in the agreed currency upon arrival in Egypt.
Individual tours must pay in full at the time of booking. (i.e., those that are not part of a package
holiday).
All tours in Egypt requiring tickets are card payment only, so no cash please!
Cancellation
The same cancellation terms apply to Individual tours as well as our package holidays and are as
follows:
• If cancellation 2 months or more before the arrival date, a full refund will be given.
• If cancelled between 2 months and up to 1 month of the arrival date, a refund of 70% of the
total amount will be given, minus any internal flight ticket costs.
• Cancellation one month and up to 2 weeks before arrival will be refunded 50% minus the
cost of any internal flight tickets.
• If cancellation occurs within 2 weeks of arrival the whole amount is non-refundable, but we
will hold the monies paid to redeem against a future booking.
• In the event of it not being possible to travel to Egypt due to an event such as war or a
pandemic, a full refund will be given.
